CINEMA TERMS & CONDITIONS
01. Bookings & Tickets - Film Classifications & Ticket Purchase
Prior to purchasing a ticket you must check the classification issued by the British Board of Film Classification or local authority for your selected film. We will always provide the classification for the film on the cinema pages. This will normally be displayed on this website in Film Classifications, at our box office, on our Film Information boards and on the Film Listings available from us. We are required to refuse admission to any person who is below the minimum age required by the relevant classification. In case of doubt the manager on duty will request proof of age from you and, at their discretion, may refuse entry, if you are unable to establish your age to his or her satisfaction.
02. Bookings & Tickets - British Board of Film Classifications
03. Bookings & Tickets - Where to Book
You can book you ticket in 2 ways:
By visiting our Cinema up to five minutes before the event - subject to availability.
Or at our web/mobile site www.westharptreehall.com/cinema
04. Bookings & Tickets - Payment Methods
We currently accept bookings using the following cards
Website: VISA, MasterCard, Switch, Solo, Electron
Box Office: VISA, MasterCard, Switch, Solo, Electron, GooglePay, ApplePay and SamsungPay.
Tickets can be emailed, sent to your mobile or printed. Please make sure you have the booking reference number available for scanning when you arrive at the box office.
05. Bookings & Tickets - Seating
The sale of cinema tickets is subject to availability, seating is not allocated unless there is a specific requirement.
06. Bookings & Tickets - Booking Confirmation
Confirmation of Booking
On completion of your booking you will see a confirmation page displayed on your screen.
We will also send you an email confirmation. We recommend that you print out a copy of the confirmation page and/or confirmation email for your records.
When your bank authorises payment they ring-fence the money in the expectation that we will collect payment. If there has been a communications failure or some other error during your booking we cannot always proceed and the booking will have failed.
Only if you have received a BOOKING CONFIRMATION number/email will we claim on the ring-fenced funds.
'Ring-fenced funds not claimed upon will be released back into your account automatically. Your bank can confirm how long this takes.
07. Bookings & Tickets - Online Booking Fee
Online Booking Fee
In addition to the ticket price, an Online Booking Fee is payable for tickets purchased online/mobile, and this will be notified to you during the booking process.
The Online Booking Fee is charged by TicketSource for the online service which it offers to customers. Information about this charge and your contractual relationship with The Reel and Screen can be found in the relevant Terms and Conditions. The fee is levied to cover the cost of processing your payment. The Reel and Screen do not receive any of the processing fee.
The Online Booking Fee for a standard general film will be charged at the maximum rate of 23p per ticket (The charge will be more for specialist or multi-show films). These charges are highlighted at the very beginning of the booking process, and throughout allowing the customer the opportunity to discontinue with the booking should they so wish. No cost is incurred for purchasing tickets at the cinema from the box office.
08. Bookings & Tickets - Ticket Types
Adult Tickets: For anyone 15 and over.
Child Tickets: For anyone between the ages of 18 months and 14 years.
09. Bookings & Tickets - Age & ID - Film Classification
By Film Classification
Prior to purchasing a ticket you must check the classification issued by the British Board of Film Classification or local authority for your selected film. This will normally be displayed on this website in Film Classifications, at our box office, on our Film Information boards and on the Film Listings available from us. We are required to refuse admission to any person who is below the minimum age required by the relevant classification. In case of doubt the manager on duty will request proof of age from you and, at his discretion, may refuse entry, if you are unable to establish your age to his or her satisfaction.
British Board of Film Classifications
U Universal ' Suitable for all
PG Parental Guidance ' General viewing, but some scenes may be unsuitable for young children
12A Suitable for 12 years and over. No-one younger than 12 may see a '12A' film in a cinema unless accompanied by an adult.
15 Suitable only for 15 years and over. No-one younger than 15 may see a '15' film in a cinema.
18 Suitable only for adults. No-one younger than 18 may see an '18' film in a cinema."
12AL - This 'As Live' certificate has been provided for cinema exhibition on the basis of information provided by the distributor and without the material being viewed prior to exhibition.
10. Bookings & Tickets - Age & ID - Children Under 12
Children under the age of 12 must be accompanied by an adult for any film which starts after 7pm.
11. Bookings & Tickets - Age & ID - Proof Of ID
ID may be required for 12A. In the event of a dispute, the cinema manager's decision is final
ID may also be required for entry into 12A, 15 and 18 certificate films.
Much as it pains us to turn people away, we have a legal and social obligation to ensure that people are of the appropriate age to watch films at our cinema so please do not be offended if our team ask you for ID.
If you are fortunate enough to appear young for your age, please make sure you bring appropriate photo ID for all age restricted films to avoid disappointment.
The Reel and Screen accepts the following forms of ID, Passport (original or photo), Driving Licence, any ID that carries the 'PASS' logo, any 'Education' issued Pass which carries, photo & DOB.
12. Can I smoke at/in the Cinema?
Customers are not permitted to smoke on the premises , this includes any form of electronic cigarette or other artificial smoking devices. The Reel and Screen reserves the right to require any person or customer found to be in contravention of this rule to leave the premises immediately without any entitlement to a refund.
13. When do I receive newsletters?
The film programme email is usually sent twice a month usually on a Wednesday.
We care about your privacy and don't want to fill up your inbox:
• We will only send the newsletters that you have requested and opted in for.
• We will only send promotions and offers that we think are relevant to you.
• We will not share your details with any third party company unless you agree otherwise.
14. How long are the adverts and trailers?
Ads and trailers normally last between 5-10 minutes before the actual film begins. We ask customers to collect their tickets at least 20 minutes before the performance to make the most of their visit.
15. Some shows are listed as Autism Friendly. Are Autism Friendly cinema screenings just for people with Autism?
No. There are a number of sensory differences made to the cinema environment that might make these screenings more attractive to people with autism.
But, the screenings are for anyone that feel they would benefit. This might be someone with another sensory sensitivity or a learning disability.
These performances have subtle changes to the cinema environment which mean that people who have sensory difficulties have a more positive experience than they would in a traditional cinema setting. Changes include:
• The lights being kept on at a low level.
• Lower than usual sound levels.
• No trailers or advertisements - just the film.
• Allowance for increased levels of movement and noise.
We will always have a quiet place available before, during and after the performance.
16. Covid Regulations
All cinema users must comply with the COVID-19 secure guidelines which will be available for you to read.
No users' are to attend the cinema if anyone in their household has had COVID symptoms in the prior 7 days.
If a hall user becomes unwell, please isolate and contact an appropriate medical person. Please speak to the duty manager immediately.
We have an obligation to ensure that we keep all users of the cinema safe. Please ensure that you abide by these extra measures.
You will now be required to pre-book tickets.
Refreshments will be pre-packed before hand in a covid secure area.
You are required to wear a mask, you can remove the mask once seated. We will ask any user leave the cinema without a refund if users refusal to wear a mask.
A maximum of six people from two households can attend.
The current maximum number of persons allowed on the cinema is 40. This will be reviewed on a monthly basis when additional guidance is provided by the government.
Social distancing rules must still apply when you are meeting. Please ensure any queuing outside is adhered to, we have marked out appropriate spaces for you.
We are currently not accepting cash, we have card machines available for payment.
There is a sanitising station with 70% alcohol gel in the entrance for you to use.
At the end of the film you MUST leave immediately, one row at a time. You are not allowed to mingle.
By law, you MUST keep the name, address, telephone number and email address of all attendees.
Thank you for your cooperation. These steps will help us all to keep safe during these unprecedented times.
We have used advice given by food.gov.uk, ACRE and our insurance company.